STORIS Releases Enhanced CRM Product For Furniture Retailers

Furniture World Magazine

STORIS Management Systems, a leading supplier of Retail Management Solutions and Services for Big Ticket retailers, announced the availability of an enhanced version of InTouch, their already powerful Customer Relationship Management (CRM) product. This advanced, real time CRM product enables users to gain valuable prospective and customer insight through an advanced centralized information center, which systematically tracks sales activity with ease. Additionally, generate and archive reports to maintain an advanced scope of customer activity. InTouch enhancements include several new robust integrated features including sales lead creation and update based on service work order activity. Vision R8 can automatically add lead follow up assignments to related, completed service orders and allow the user to enter a service work order directly from the sales lead entry process. This capability is ideal for having your service team follow up with customers for feedback on the level of service they received, or to perform follow up on potential add-on sales related to extended warranties that will be expiring. Additionally, direct integration into the Customer Shopping Cart feature allows sales and design representatives to follow up with consumers who have created shopping carts via your integrated eSTORIS virtual store website. In addition to sales and service orders, with a simple click of the mouse, a salesperson can also automatically generate a quote for the customer which can be emailed, faxed, or printed. About Vision R8 Vision R8 provides the most comprehensive family of adaptive business applications, providing best of breed features built for complete integration, unlimited scalability, and easy, secure processing. At the foundation of Vision R8 lies a real-time system that integrates all the essential aspects of retail operations, from Sales Order Management and Inventory Management, to Business Intelligence tools, Merchandising and CRM.