STORIS Debuts New Customer Service Website

Furniture World Magazine

STORIS Management Systems has introduced the latest addition to their private customer website which enables STORIS users to place, monitor and query their computer service calls twenty-four hours a day. The site was released to the general client base on March 15, 2000 and over fifty STORIS users went on-line within the first month of operation. "Everyone knows the power of the Internet and its application in this area is already paying huge benefits to both our customers and our support organization." stated Doug Culmone, Director of Client Services. "It was designed to help STORIS clients stay on top of their open issues by quickly and efficiently monitoring call progress and resolution performance without having to make a phone call. Our ultimate goal is to have 100% participation by the end of the year 2000." The new site enables customers to review the status of open calls, read actual updates by the technicians working on the calls, and review call history. In addition, it also offers clients the option to view their customer service report card, which details resolution performance by priority code and department. STORIS Management Systems, an IBM Business partner, provides computer turnkey solutions for furniture, appliance and electronic retailers. Over 300 retailers, including 20 of the TOP 100, have installed STORIS systems in the past decade. e-mail at emcculloch@storis.com.