Orbit Interactive Launches AI-Driven Customer Engagement Solution for Home Furnishings Retailers

Furniture World News Desk on 11/1/2024

Orbit Interactive has launched a new AI-powered customer engagement solution for home furnishings retailers in partnership with AiPRL Assist. This integration brings advanced AI capabilities to Orbit’s digital marketing suite, offering retailers enhanced tools to optimize customer engagement and streamline the sales process from initial contact to completed appointments.

By incorporating AiPRL Assist’s closed-learning AI technology, Orbit Interactive provides clients with a range of features designed to improve the customer journey and deliver actionable insights. This system allows retailers to manage appointment booking, nurturing, and confirmations, minimizing missed opportunities and increasing customer engagement. AiPRL Assist’s AI model refines interactions based on real-time data, enhancing relevance and personalization without the unpredictability of open-learning models.

The AI-powered solution offers several key features, including appointment management for seamless booking and confirmation, live video chat transfer for direct face-to-face customer interaction, and sentiment analysis with customer journey mapping. The system’s sentiment analysis feature interprets customer emotions and guides interactions across 50 different customer journeys, enabling retailers to better anticipate and respond to customer needs.

Orbit Interactive’s new tools also allow clients to access full chat histories and customer journey data, helping them provide a more consistent, personalized experience from start to finish. “We’re excited to join forces with AiPRL Assist to offer a transformative solution for retailers,” said Richard Harris, VP of Digital Happiness at Orbit Interactive. “This partnership aligns with our mission to deliver high-impact digital marketing solutions that drive measurable results. By incorporating AiPRL Assist’s capabilities, we are giving our clients the tools they need to create meaningful, lasting connections with their customers.”

For more information on the partnership and Orbit Interactive’s digital marketing solutions, visit orbitinteractive.com.

About Orbit Interactive
Orbit Interactive is a full-service digital marketing agency specializing in targeted advertising, SEO, SEM, social media marketing, and white-label services. With a commitment to ROI and innovation, Orbit Interactive helps businesses expand their digital presence and achieve success in a competitive marketplace.